Republic of Liberia
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Port statusSecurity & safety
National networkPublished ISPS status: Level 1 across all four portsSafety recordNo published safety incidents recordedFreeport of MonroviaISPS Level 1NormalPort of BuchananISPS Level 1NormalPort of GreenvilleISPS Level 1NormalPort of HarperISPS Level 1Normal
Reporting group · Department

Customer Service Dept

Serves as a principal service interface between NPA and port users, customers and prospective partners. The department helps users navigate NPA services, resolves service issues and provides structured feedback to management on customer experience.

Divisions & DepartmentsDeputy Managing Director for AdministrationCustomer Service Dept
Department

Customer Service Dept

Serves as a principal service interface between NPA and port users, customers and prospective partners. The department helps users navigate NPA services, resolves service issues and provides structured feedback to management on customer experience.

Key responsibilities

  • Receive and respond to customer enquiries, requests, complaints and service-feedback cases.
  • Guide port users on applicable NPA services, procedures, documentation and points of contact.
  • Coordinate unresolved customer matters with Operations, Finance, Security, Commercial and other responsible units.
  • Track response and resolution times and maintain records of customer-service cases.
  • Conduct customer-feedback and service-quality monitoring to identify recurring issues.
  • Support publication of clear service information and customer-facing procedures.
National port network

Four ports. One connected maritime system.

Explore Liberia’s ports from Monrovia to the southeast. Select a ship marker to view key port information and continue to the full port profile.

4 portsAtlantic coastNational Port Authority
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