Claims Dept
Coordinates administrative handling of claims involving the Authority, port users, contractors, cargo, property or operational incidents. The department supports timely fact-finding, documentation, assessment and referral of claims for legal, financial or management action.
Key responsibilities
- Receive, register and track claims submitted to or raised by the Authority.
- Coordinate collection of incident reports, supporting documents, photographs, valuations and other evidence.
- Work with Legal, Finance, Security, Operations and insurers to assess liability and financial exposure.
- Maintain claims files and monitor deadlines, correspondence, settlements and outstanding actions.
- Prepare claim summaries and recommendations for authorised review and decision.
- Analyse recurring claim causes and share trends that can support operational or control improvements.